Refund policy

Exchange & Return Policy

At ALÉIA store, your satisfaction is our top priority. We offer a smooth and transparent exchange and return policy under the following conditions:

 

Request Timeframe:

Exchange or return requests must be submitted within 24 hours of receiving your order.

You can contact us through:

  1. Our customer service number (listed at the bottom of the website), or
  2. Direct chat via Facebook and Instagram is accessible from the homepage.

 

Return Conditions:

  1. Returns are only accepted for defective or damaged items due to a manufacturing issue.
  2. The returned item must be: In its original condition, unused, and free from stains, odors, or any signs of use.

 

Exchange Conditions

  1. Exchanges are accepted in case of incorrect sizing.
  2. The item must be sent back within 24 hours of delivery.
  3. It must be in its original packaging and include all accessories (if applicable).

 

Important Notes

  1. Activewear and makeup accessories are classified as personal items and cannot be returned or exchanged under any circumstances for hygiene and safety reasons.
  2. The store reserves the right to decline any exchange or return that does not meet the above conditions.
  3. For faster processing, please include a photo of the item when submitting your request.

 

 

Online Refund Policy

Refund Method:

  1. Refunds will be processed back to the same payment method used for the original transaction (credit card, debit card, or online payment service).
  2. Please note that the refund will be issued for the order amount minus any applicable shipping fees.

 

Processing Time:

  1. Once the returned item has been inspected and approved, your refund will be processed within 5-7 business days.
  2. The refund may take up to 7-14 business days to reflect in your account, depending on the processing time of your bank or payment provider.

 

Partial Refunds:

In case of partial returns, a partial refund will be issued based on the items returned. Shipping fees are non-refundable.

 

Payment Gateway Policies:

If your payment was made using a third-party payment gateway (e.g., VISA, Apple Pay), their processing times and terms will also apply. Please contact the payment provider directly if there are any delays in receiving the refund.

Thank You for Your Trust

 At ALÉIA store, we deeply value your trust and are committed to offering you the best shopping experience. If you have any questions, feel free to reach out through our support channels. Your satisfaction is the key to our success.